All products shipped are carefully analyzed to ensure its good condition in the shipping time. However, if you detect any problem or imperfection, you must formalize the return request via email shop@carvalhoaraujo.com, within a maximum of 15 consecutive days after receiving the product, indicating the reason(s) for the return.

All data provided will be used exclusively to understand the customer’s needs and improve our service. If you wish, you can exercise the right to access, change, update and delete your data at any time, in accordance with the new EU data protection law, effective from 25 may 2018.

For this purpose, we request the contact through the following email: shop@carvalhoaraujo.com